![]() Here are the 17 top drive-thru restaurants in the country, as picked by customers.ĬHECK OUT LAST YEAR’S QSR® DRIVE-THRU STUDY No matter how you approach it, one of sector’s historic differentiators is only going to take on deeper standing as guests seek contactless service and the race to convenience-a reality pre-COVID-19-finds an even more welcoming audience.īut which chains are pulling forward? QSR’s® 2020 Drive-Thru study examined the traits consumers are searching for and which brands are leading the pack today. Noodles & Company, Newk’s Eatery, and Shake Shack are among the chains putting stock in off-premises-forward designs as they plot growth. This is accelerating in a multitude of ways, from mobile-only order-ahead pickup windows (like Chipotle’s Chipotlanes) to outside-the-box prototypes, such as the elevated dining room, conveyor belt model unveiled by Burger King in September. ![]() A rush away from city centers to suburban markets where brands can capitalize on willing landlords and a shift in customer behavior that’s likely to stick for some time. Some of the category’s most prominent players-from Chipotle to Starbucks-are investing heavy in drive-thru growth as they consider a lighter real-estate market in COVID-19’s wake. Will this linger in a post-virus world? Restaurants are counting on it. READ MORE: As COVID continues, restaurants race to the drive thru In other terms, as much as fresh revenue avenues emerged during COVID-19, like curbside and heightened delivery, a fast-food classic remains entrenched among core and new consumers. WEBINAR: Learn how to elevate the drive-thru experience for guests and employees alike Even in July, as restaurants started to reopen, drive-thru occasions hiked 13 percent, year-over-year-the highest visit increase among the options available to consumers: on-premises, carry-out, and delivery. While no surprise drive-thru preference gained momentum during COVID-19, as customers sought not just convenience, but personal safety as well, the category represented 42 percent of all restaurant visits in the April, May, and June quarter. As a full-service Build-to-Suit developer, our site selection, design, and construction teams will use their collective knowledge, experience, and proven processes to ensure the ultimate success of your next development.In September, The NPD Group dropped a staggering figure. This collaborative input ultimately helps with reducing long-term costs along with maximizing space and efficiency. This structure reduces the tenant’s upfront out of pocket opening costs, but still allows the tenant significant input into the design and construction. This is where SCGWest comes in, we specialize in ground up development and build to suits for restaurants where there are a variety of advantages using a developer for your build to suit. Build to suit developments are considered the most sought after and universally beneficial project delivery method in the commercial real estate industry. Security Cameras – Cameras placed strategically throughout the premises can allow employees to visually see who they are taking an order from and thus adding some piece of mind for anyone behind the takeout window.ĭrive-thru restaurants are dominating the restaurant industry.Lighting – It is imperative to choose strategically placed bright lighting along the drive thru path and parking lot in general as to eliminate dark areas for customer’s safety, security and piece of mind.Confirmation Boards – It is best to consider investing in order confirmation boards, this allows customers to receive visual assurance that you completely understand their order and makes it easier for them to add anything to it if they wish.The ability to update menu items and pricing updates much easier. Visibility and Clarity of the menu itself Menu Displays – Digital Menu boards are becoming more commonplace for multiple reasons as you can imagine:. ![]() Choosing a quality speaker system, or better yet a digital menu display with a built-in speaker for easier installation and maintenance. Squak Box – There is nothing worse when placing your order than hearing a blown-out speaker and crackling sound while placing your order, only to find out your order is incorrect.The Takeout Window – Installing an extra-wide window at the drive-thru enables efficiency as two employees can both lean out at once resulting in one taking payment while the other delivers the customer their order.Once you have decided to install or implement a drive-thru window, make sure you have selected all the correct equipment you will need. ![]()
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